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FAQs

Q: Can I get a refund?

A: Yes, but your returned item must meet the following conditions.

  • Unused
  • Intact
  • In original packaging

Delivery fees incurred by returns are the burden of the buyer.

Q: When will I receive my product?

A: Depending on the product, we offer 2-5 days standard shipping time.(2 days for Express shipping). We also offer products which due to popularity, may take 4+ weeks to arrive due to backorder and COVID-19 It may be delayed for various reasons such as:

  • Weather
  • COVID-19
  • Holidays
  • Emergencies and foreign policy

We are not responsible for missing estimated delivery times. That being said, if your delivery is late, please email us at support@avisupply.com so we can mitigate the issue.

(This policy excludes errors made by customers when providing shipping details on their order(s) or missed parcel deliveries).