Q: Can I get a refund?

A: Yes, but your returned item must meet the following conditions.

  • Unused
  • Intact
  • In original packaging

Delivery fees incurred by returns are the burden of the buyer.

Q: When will I receive my product?

A: Depending on the product, we offer 2-5 days standard shipping time.(2 days for Express shipping). We also offer products which due to popularity, may take 4+ weeks to arrive due to backorder and COVID-19 It may be delayed for various reasons such as:

  • Weather
  • COVID-19
  • Holidays
  • Emergencies and foreign policy

We are not responsible for missing estimated delivery times. That being said, if your delivery is late, please email us at so we can mitigate the issue.

(This policy excludes errors made by customers when providing shipping details on their order(s) or missed parcel deliveries).

 Q: I am having issues with my order, what should I do?

 A: You should email us immediately at Be sure to include name and order number!