Q: Can I get a refund?
A: Yes, but your returned item must meet the following conditions.
- In original packaging
Delivery fees incurred by returns are the burden of the buyer.
Q: When will I receive my product?
A: Depending on the product, we offer 2-5 days standard shipping time.(2 days for Express shipping). We also offer products which due to popularity, may take 4+ weeks to arrive due to backorder and COVID-19 It may be delayed for various reasons such as:
- Emergencies and foreign policy
We are not responsible for missing estimated delivery times. That being said, if your delivery is late, please email us at firstname.lastname@example.org so we can mitigate the issue.
(This policy excludes errors made by customers when providing shipping details on their order(s) or missed parcel deliveries).
Q: I am having issues with my order, what should I do?
A: You should email us immediately at email@example.com. Be sure to include name and order number!